Hospital Liaison

Our health and communities engagement workers are based both out in the community and in the acute and community hospitals in Wiltshire.

We deliver training sessions and work together with ward staff and outpatient departments to ensure staff have a good understanding of issues that impact on carers. We encourage working with carers as expert partners in care, particularly with regards to discharge planning for the cared for person.

We work with the three main acute hospitals:

•Royal United Hospital, Bath

•Salisbury District Hospital, Salisbury

•Great Western Hospital, Swindon

Our Carer Hub at the RUH in partnership with Friends of RUH and BANES Carers Centre is run by trained volunteers. It provides information for carers visiting the hospital and is a useful resource for staff.

Thanks to funding from the Zurich Community Trust we also run a Carer Information Service at GWH with support from Swindon Carers Centre. Read about it here.

Working with Wiltshire Health and Care we have introduced carer volunteers to the community hospitals. The volunteers work with hospital staff and on the wards to raise awareness of and signpost carers to information and support.

If you would like to find out more contact Jackie Maton in our Reaching Communities Team on 0800 181 4118

Working with GP Practices

Investors in Carers, our GP Accreditation Scheme funded by Wiltshire Council and the NHS Wiltshire Clinical Commissioning Group raises awareness of carer’s issues through liaising with GP practices in Wiltshire. This encourages the early identification and support of unpaid carers of all ages.

The implementation of the award scheme has been particularly effective in encouraging practices to find practical and achievable ways of supporting carers, e.g. Carers’ Clinics.

A new platinum level was introduced in 2017 in response to the outstanding support to carers provided by many GP Practices in Wiltshire.

To achieve an award, practices needs to meet more than a dozen requirements that include maintaining an up-to-date carer’s register, have a carer’s lead, provide flexible appointments for carers and hold a minimum of one carer’s clinic per year. The clinics are run in partnership with the CSW Community Connector team.

One of the practices to receive a Platinum award was the Kennet and Avon Medical Partnership. Carers Lead at the practice, Gillian Davies said:

“Holding a Carers register helps us to identify carers. We can then offer flexible appointments and extra support.  Carers Clinics are also held in the practice which offer a one to one time for the carer. The more we can do to raise awareness of carers across the Practice to all members of staff the more we will be able to all understand and support our registered carers.  Being part of the scheme, with the support of our CSW Community Connector, helps us to be able to do this.”

The scheme was shortlisted for a Health Service Journal Award.

If you work for a GP surgery and would like to find out more about our work with GP surgeries please contact Helen Gough in our Reaching Communities Team on 0800 181 4118




Carer Awareness Training

Carer awareness training and more informal talks can be delivered to any organisation to help early identification and referral of carers to relevant services.

Training for Carers

If your organisation or business could benefit from being more carer aware, or you would like to know more about our work please get in touch with our Reaching Communities Team on 0800 181 4118.


Young Carers in Schools

We will be working with schools in Wiltshire to help them identify young carers, offer guidance on the referral process and how to meet the carer specific healthy school standards in order to be accredited with the Wiltshire Healthy Schools programme.

If you are a teacher and would like to talk to us about how you can support young carers in your school contact our Reaching Communities Team