Carer Support Wiltshire Logo

If you identify someone as a carer, do discuss with them a referral to Carer Support Wiltshire. This will ensure they find out what support is available to them locally. They will be able to talk to a member of our Community Connector team and, if necessary, can be referred for a Carers Assessment to consider whether there are support needs that could be met with funding from Wiltshire Council.


We work with the Royal United Bath, Great Western, Swindon and Salisbury District hospitals, as well as the three community hospitals in Wiltshire.

In partnership with hospitals, we help to make sure carers are recognised, and develop services and support to improve the carer hospital experience.

All our hospitals have:

  • Carer Information Service, where trained volunteers visit the wards to engage with carers and signpost them to relevant support and information services.
  • Carers Café, which offers carers the opportunity to meet with a trained volunteer who can provide information, advice and support relevant to their caring role. They can also meet other carers and have the opportunity to share information and experiences.
  • We provide carer awareness training to any organisation, including hospitals.

How to contact us

If you would like to find out more, contact our admin team on 01380 871690

GP practices

GP practices are often the first point of contact for carers and are the primary referrers to Carer Support Wiltshire for support for carers.

How we can help

It’s important GP practices identify the people registered with them who are carers. Providing support early on – such as referring to Carer Support Wiltshire and other organisations who can help with their specific needs – can protect the health and wellbeing of a carer and ensure they are able to continue caring for as long as they wish to do so.

We work closely with GP practices and offer a range of support, including access to leaflets, posters and other information and support and advice on how to be more carer friendly.

We encourage practices to meet a consistent standard in how they support carers with our Investors in Carers GP accreditation scheme, funded by Wiltshire Council and the NHS Bath and North East Somerset, Swindon and Wiltshire Clinical Commissioning Group. The scheme encourages the early identification and support of unpaid carers of all ages.

Accredited practices must be ‘carer aware’ in a number of ways and criteria includes keeping an up-to-date register of carers registered with the practice, having a carers lead, providing flexible appointments for carers and running regular carer clinics. These clinics are run in partnership with the CSW Community Connector team.

Ways to identify carers include:

  • Having a carers notice board
  • Keeping a display of Carer Support Wiltshire information in reception
  • Using the digital display template in reception
  • Keeping a carers register
  • Joining our Investors in Carers scheme
  • Using annual flu clinics to identify and support previously ‘hidden’ or unknown carers

How to contact us

If you work for a GP surgery and would like to find out more about our work with GP surgeries, please contact Helen Gough in our operations team on 01380 871690.

GP surgeries that are a part of our accreditation scheme will have access to our password protected resources page. If you have any problems logging in or need a new password, please email