This information is for all healthcare professionals. There is more detailed information on how we work with hospitals and GP surgeries further down this page.

If you identify someone as a carer, do discuss with them a referral to Carer Support Wiltshire.

  • If the carer is already registered with us but would benefit from a conversation about their circumstances and any challenges they are facing relating to their caring role, then a referral can still be made.
  • If the carer is not already registered then a referral will ensure that they are registered with us.

Carers registered with us are able to receive newsletters and What’s On guides and are able to access pampering sessions, carer cafes and support groups.

They also have the option of speaking with a member of the Community Connector team. The purpose of that conversation is to access how a carer’s health and wellbeing is affected by their situation and any support that might benefit them.

After a conversation with a Community Connector, actions and a support plan can be personalised for the carer. It might result in:

  • Providing information or advice (signposting)
  • Referral to other services
  • Referral for a Carers Assessment to consider whether there are any support needs that could be met by funding from Wiltshire Council.

How to contact us

Referrals can be made via our main office line on 0800 181 4118 or our website (or LiquidLogic / GP system).


How we can help you

Our Health and Communities Engagement workers are based  out in the community and in the acute and community hospitals in Wiltshire.

They work together with ward staff and outpatient departments to ensure staff have a good understanding of the issues that carers face. We encourage working with carers as expert partners in care, particularly with regards to discharge planning for the person they care for.

Where we work

We work with the three main acute hospitals:

  • Royal United Hospital, Bath
  • Salisbury District Hospitals, Salisbury
  • Great Western Hospital, Swindon

Our Carer Hub at the RUH in partnership with Friends of RUH and BANES Carers Centre is run by trained volunteers. It provides information for carers visiting the hospital and is a useful resource for staff.

Thanks to funding from the Zurich Community Trust, we also run a Carer Information Service at GWH with support from Swindon Carers Centre. Read about it here.

Working with Wiltshire Health and Care, we have also introduced carer volunteers to the community hospitals. The volunteers work with hospital staff and on the wards to raise awareness of and signpost carers to information and support.

How to contact us

If you would like to find out more, contact Jackie Maton in our Reaching Communities Team on 0800 181 4118.

GP practices

GP practices are often the first point of contact for carers and are the primary referrers to Carer Support Wiltshire for support for carers.

How we can help

It’s important GP practices identify the people registered with them who are carers. Providing support early on – such as referring to Carer Support Wiltshire and other organisations who can help with their specific needs – can protect the health and wellbeing of a carer and ensure they are able to continue caring for as long as they wish to do so.

We work closely with GP practices and offer a range of support, including access to leaflets, posters and other information and support and advice on how to be more carer friendly.

We encourage practices to meet a consistent standard in how they support carers with our Investors in Carers GP accreditation scheme, funded by Wiltshire Council and the NHS Wiltshire Clinical Commissioning Group. The scheme encourages the early identification and support of unpaid carers of all ages.

Accredited practices must be ‘carer aware’ in a number of ways and criteria includes keeping an up-to-date register of carers registered with the practice, having a carers lead, providing flexible appointments for carers and running regular carer clinics. These clinics are run in partnership with the CSW Community Connector team.

Ways to identify carers include:

  • Having a carers notice board
  • Keeping a display of Carer Support Wiltshire information in reception
  • Using the digital display template in reception
  • Keeping a carers register
  • Joining our Investors in Carers scheme
  • Using annual flu clinics to identify and support previously ‘hidden’ or unknown carers

How to contact us

If you work for a GP surgery and would like to find out more about our work with GP surgeries, please contact Helen Gough in our Reaching Communities team on 0800 181 4118.