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If you’re looking after someone, it’s understandable to feel overwhelmed, anxious or low at times. But it’s important to get the help and support you need, no matter what your situation is.

Talk to your GP and let them know that you’re looking after someone if you haven’t already, and let them know how you are feeling so that they can help support you. 

You can also call us on 0800 181 4118 for advice, information, support or just a friendly voice at the end of the phone. Our Talk and Support service is also available for time to talk and be listened to by a trained volunteer. Call or email us at to be registered for Talk and Support. 

Please remember in an emergency to call 999.

There are also lots of organisations that may be able to help you:

Anxiety, low mood and stress webchats/helplines:

A children and young people’s mental health helpline called On Your Mind has launched in Bath and North East Somerset, Swindon and Wiltshire. The helpline is 24 hours a day, 7 days a week, offering advice, guidance and support to children, young people and carers.

9am – 5pm weekdays – 01865 903777, 5pm-9am on weekdays or weekends – 01865 901000

Barnardos has launched a new helpline for children and their families affected by COVID-19.

You can call them for free on 0800 157 7015 to speak to a friendly person in their team, and they’ll help you figure things out.

Monday and Friday 9am – 9pm and Saturday and Sunday 10am – 6pm or use the self-referral form on their website.


Samaritans has a helpline you can call 24/7, 365 days a year to talk with someone about whatever you are struggling with. Call them on 116 123. You can also email their email service and they will reply within 24 hours.

Avon and Wiltshire Mental Health Partnership

AWP has a 24/7 helpline. If you or your loved one feels unsafe, at risk or unable to cope without professional advice, their dedicated staff will ensure that you are directed to the team best able to meet your needs. The number to call is 0300 303 1320


If you’re experiencing a mental health problem or supporting someone else, you can call SANEline on 0300 304 7000 (4.30pm–10.30pm every day).


If you’re under 35 and struggling with suicidal feelings, or concerned about a young person who might be struggling, you can call Papyrus HOPELINEUK on 0800 068 4141 (weekdays 10am-10pm, weekends 2pm-10pm and bank holidays 2pm–10pm), email or text 07786 209 697.

Campaign Against Living Miserably (CALM). 

If you identify as male, you can call the Campaign Against Living Miserably (CALM) on 0800 58 58 58 (5pm–midnight every day) or use their webchat service.


If you identify as gay, lesbian, bisexual or transgender, you can call Switchboard on 0300 330 0630 (10am–10pm every day), email or use their webchat service. Phone operators all identify as LGBT+.

The Silver Line

Free confidential helpline providing information, friendship and advice to older people, (55+) open 24 hours a day, every day of the year. Their number is 0800 470 80 90.

Websites with helpful blogs and information around mental health and more:


Mind provides advice and support around mental health. They have legal information, easy to read information about different mental health diagnoses and more.

The Blurt Foundation

Friendly website with support for depression and other mental illnesses. They also have a dedicated ‘Coronavirus Advice Hub’ with easy to understand information, ideas on how to stay busy at home and more.

NHS Every Mind Matters 

Great tips and information around anxiety and low mood, plus how to stay well when self isolated. They also have a ‘Your Mind Plan’ quiz which points you in the direction of information right for you.

Rethink Mental Illness

Easy to understand advice, information and support on living with mental illness or caring for someone with a mental illness.

Quick tips for staying calm:

  • Remember to breathe. Take a moment to sit and close your eyes, imagine breathing in your favourite colour, and breath out all the negative thoughts in your mind.
  • Distract yourself. Don’t spend all day looking at the news. Read your favourite book, put on a movie that makes you smile or take a warm bath and relax to some music.
  • Repeat positive words to yourself. When everything gets overwhelming it can be hard to shut off the bad thoughts in our heads. If you find yourself being dragged down with negative thoughts, take a moment to repeat something calming. Try ‘I am safe and loved.’ 

Remember: You are not alone.

You can call us free at Carer Support Wiltshire on 0800 181 4118
Monday – Thursday, 9:30am – 4:30pm, Fridays 9:30 – 4:00pm for advice or just a friendly voice.