Last updated 2nd November 2020 – Update on new national restrictions (5 November – 2 December 2020)

Here we try to answer some of the key questions that carers have been asking us about Coronavirus. Click on the links below to find the information you need.

Carer Support Wiltshire services for carers

Government sources of information on Cororonavirus (COVID-19)

Who to contact if you are struggling during lockdown

How is the second lockdown affecting Wiltshire Council services

Looking after the person you care for

Looking after yourself

Parent carers

Young carers & young adult carers

I’m worried about my finances

Not feeling safe at home?

What is happening with Carer Support Wiltshire services?

As of 5 November 2020 –watch our video here on how we can support you during the coronavirus pandemic. 

During this 2nd Covid 19 lockdown, we are still here for you with the following support:

  • Telephone helpline – open for advice and support (Monday-Thursday 0930 – 1630 and Friday 0930 – 1600). Please call us on 0800 181 4118 or email admin@carersupportwiltshire.co.uk if you need us.
  • Virtual meet-ups – we run a number of virtual meet-ups online, which many carers find helpful. They’re an opportunities to meet people in a similar situation to yours and are facilitated by friendly CSW staff. Find out when these are taking place on our website – https://carersupportwiltshire.co.uk/whats-on/ – or call us on the above number.
  • Talk & support – Our Talk & Support befriending service can put you in touch with one of our volunteers, many of whom have been carers themselves, for a friendly chat either on the phone or via a virtual meeting. Call our helpline to register for this service.
  • Email newsletter – you can keep in touch with us via our monthly emails by subscribing here.

Government sources of information on Coronavirus (COVID-19)

For the most up to date information on Coronavirus visit the Governments COVID 19 website pages.

As of 5 of November, the following lockdown rules for England come into place. These will be in place until the 2 December:

  • You will be required to stay at home, except for specific purposes.
    You will be prevented from gathering with people you do not live with, except for specific purposes.
    Certain businesses and venues will close.

You can read the full guidance on the Governments website.

Who to contact if you are struggling during lockdown

During this second lockdown if you find yourself struggling to cope with your caring role, or maybe you need some help with shopping or picking up prescriptions, there are various organisations you can contact:

  • If you feel you need support for your caring role please call our helpline on 0800 181 4118.
  • If you need help and do not have any family, friends or neighbours who can support you, you can contact the Wiltshire Council Wellbeing Hub. They can help you with:
    • arranging deliveries of food and other essentials
    • loneliness and wellbeing
    • You can contact them on 0300 003 4576 or via email at wellbeinghub@wiltshire.gov.uk. Monday to Friday, 9am to 5pm, Saturday and Sunday 10m to 4pm

How is the second lockdown affecting Wiltshire Council services?

More information on what Wiltshire Council services are being affected by the Coronavirus outbreak is available on their website.

Looking after the person you care for

You can get the latest NHS guidance on Coronavirus on their website.

There is separate additional guidance for households with a possible or confirmed coronavirus infection.

How do I protect someone I care for from coronavirus?

The Government has updated its guidance for anyone who is ‘extremely clinically vulnerable’. You can read the full guidance on their website.

If you or the person you care for are in this group, you will previously have received a letter from the NHS or from your GP telling you this.  You may have been advised to shield in the past.

Clinically extremely vulnerable people should take extra precautionary measures if providing essential care, and ensure you follow the NHS hygiene advice for people at higher risk.

Carers UK have some useful advice on protecting the person you care for from coronavirus on their website.

What do I do about shopping for the person I care for?

If you struggling to get shopping or need someone else to do your shopping for you there are a couple of options:

  • Contact the Wiltshire Wellbeing Hub at wellbeinghub@wiltshire.gov.ukor by calling 0300 003 4576.  It’s available from 9am-5pm Monday-Friday, Saturday and Sunday 10m to 4pm
  • If you are struggling to access the supermarkets protected slots, we now have a letter available to carers registered with us that might help. Please call 0800 181 4118 or email admin@carersupportwiltshire.co.uk to request your copy.

What if I am advised to ‘self-isolate’?

If advice from the gov.uk or NHS websites is that you must self-isolate then you may need to make plans for alternative face-to-face care for the person you care for, for example by calling on trusted family members, friends or neighbours.

The Government’s website has useful guidelines if you have to self-isolate.

These guidelines will be particularly challenging for carers who live with the person they care for.

If you are unable to arrange alternative care, you can contact Wiltshire Council Adult Social Care on 0300 456 0111.

If you are a parent carer, you can contact the Children’s Multi Agency Safeguarding Hub (MASH) on 0300 456 0108.

Take a look at our information above about organisations that can help with things like shopping and picking up prescriptions.

If you have paid carers or other home help coming into the house, you must inform them that you are self- isolating. They will need to carry out a risk assessment and take steps to protect themselves and other clients from the virus.

  • If you need urgent advice outside of normal office hours then contact Wiltshire Council Adult Social Care on 0300 456 0100.

What do I do if I have to change my support arrangements?

Wiltshire Council has released updated information for those people receiving direct payments. If you receive a direct payment from Wiltshire Council to pay for support and care for your cared for but find yourself in a position where your support arrangements are unable to support you due to the wider impact of COVID-19 and you have no alternative arrangements available to you, please contact us on 0800 181 4118 to discuss your situation. If needed, we will contact Wiltshire Council on your behalf.

What do I do during this lockdown if I have a loved one in a care home?

The Government has released new guidance to support safe visits to care home during this lockdown. You can read the guidance in full on their website.

Can I visit the person I am caring for when they are in hospital?

To help stop the spread of the virus, most hospitals have stopped or significantly limited hospitals visits.

To find out what your local hospitals is doing please visit their website.

Salisbury District Hospital

Royal United Hospital Bath

Great Western Hospital

Wiltshire’s Community Hospitals

I’m concerned that if I contract coronavirus I will need to go into hospital and there will be no one to look after the person I care for.

If you are concerned that the person you care for cannot manage without your support, make sure that you tell hospital staff on arrival.

As a carer you need to know that if something happens to you, replacement care will be sorted out quickly and efficiently. If you already have a Carers Emergency Card we’d recommend you make sure the information is up to date.

If you haven’t signed up yet for a Carers Emergency Card, we’d advise that you think about creating an emergency plan.

Looking after yourself

We know that the coronavirus pandemic has put a huge strain on many carers. Many of you have taken on extra caring responsibilities. A lot of you have felt increasingly isolated.

If you are feeling lonely or isolated:

  • Why not join one of our virtual meet-ups? They’re an opportunity to meet people in a similar situation to yours and are facilitated by friendly CSW staff and volunteers. Find out when these virtual meet-ups are taking place on our website
  • Give us a ring on 0800 181 4118 and ask to join our Talk and Support befriending service. One of our trained volunteers will call you regularly via phone or video call, to listen to anything you’d like to talk about. Many are former or current carers themselves and will understand and empathise with your situation.

Visit our website for more information on mental health websites and helplines.

Mind has some useful resources on how to support your mental wellbeing. You can find out more on Minds website.

For specific support for young carers and young adults carers see below.

If you are part of the LGBTQ+ community and need specific support during COVID-19, click here to find a list of organisations that can help you.

Parent Carers

I’m a parent carer and have a young carer at home too, what help is there for me?

Queries about support for young carers in Wiltshire 5-15 years old should be directed to the Wiltshire Council Young Carers Team: YoungCarersTeam@wiltshire.gov.uk

The Wiltshire Parent Carer Council also have some useful resources for parent carers including some learning resources and activities.

YoungMinds also has a free parent helpline for any parents/carers worried about a young person under 25. They are still open at this time.

New 24 hour mental health helpline for young people, children, and those concerned about a young persons mental health.

Parents and carers urged parents, carers and others looking after children across Bath and North East Somerset, Swindon and Wiltshire are being advised not to let worries about coronavirus delay them from seeking medical help this Easter.

Barnardo’s has launched a new helpline for children and families affected by covid-19.You can call them for free on 0800 157 7015 to speak to a friendly person in their team. Monday to Friday 9am – 9pm and Saturday and Sunday 10am – 6pm or use the form on their website.

Support from the Wiltshire Schools Nursing Service – for parent of any school age child

  • We have duty nurses available at the end of the phone Monday to Friday 9-5pm should you require any support with your school age child. This is available permanently for all parents to access for advice and support. If you would like support please call one of our duty nurses through our Single Point of access on 0300 247 0090
  • Keep up to date with messages sent from individual schools through their own communication platforms.
  • If you have concerns about a young person please call Wiltshire MASH on 0300 456 0100

Young carers & young adult carers

For information around the cancellation of exams, find the governments exam FAQ page

Young carers can find more information on our young carers website. Those aged 16-25 can find information on  www.YACbook.co.uk

I’m worried about my finances

The Government has released new support for those on low incomes who might be affected financially by having to self-isolate. Wiltshire Council has more information on their website.

Citizens Advice has guides on the furlough scheme, if you need time off to care for someone affected by coronavirus, if you’re self employed or worried about working.

The Government has updated its guidance on the financial support available for those in work but affected by the COVID pandemic.

Carers UK has some useful guidance on changes to benefits, assessments and support due to the Coronavirus.

Not feeling safe at home?

It’s understandable having to stay at home due to the current situation might cause anxiety and worry for those who are experiencing or at risk of domestic abuse. But you are not alone, and it’s important to remember that there is help and support available to you. The government has produced a guide on where to get help, free helplines, and what to do if you call the police and can’t speak.

In Wiltshire, there is also the Splitz Support Service for those experiencing domestic abuse.