Carer Support Wiltshire Logo


COVID 19 Talk and Support Volunteer

Remote Befriending for the isolated and lonely


Why do we need you?

As a responsive, short term Talk and Support volunteer you will be providing low level emotional support to unpaid carers. Weekly, regular contact, via telephone, is offered to those carers who have been identified as needing additional communication; a friendly voice to talk to, listen to their concerns and generally lift their spirits reducing feelings of loneliness at this particularly difficult time and country lockdown.


The support befriending service, put simply, is when a volunteer is provided with the contact details of a carer to help reduce social isolation within the caring role. Initially, you call the carer and arrange a weekly, regular time to call to chat about anything. (It is NOT an information and advice service).

This role has a positive impact on the carer, and feedback confirms feelings of isolation and loneliness are reduced. Volunteers provide reassurance at difficult times.


How much time is needed for this role?

  • Commit a minimum of 30 minutes a week, per carer, to call regularly and action any necessary follow up/ referral or sign posting.  Conversations are in confidence except when a safeguarding disclosure is made. Carer Support Wiltshire supports you as the volunteer; key contact, the Project Co-ordinator; Volunteer Manager and the local Community Connector.
  • Support up to a maximum of six carers per week; therefore 3 hours in total, to call as and when you and carer decide.
  • This role home based This role is home based using caller withheld facility if using personal devices

What activities will you be involved in?

  • Speaking and listening to people who are unpaid carers to family members or friends, chatting about topics of mutual interest, to be a listening ear and to give them an opportunity to talk
  • To keep a log of phone calls.
  • Effectively communicate with the Project Co-ordinator; Volunteer Manager and local Community Connector, reporting any needs of the carer or concerns about their wellbeing


What can you gain from this opportunity?

  1. Opportunities to practice and enhance your communication skills;
  2. Opportunity to interact with others if you also are experiencing personal isolation yourself;
  3. Gain suitable experience to support applications for University; permanent employment etc;
  4. Gain a sense of pride and self- fulfillment that you can help to improve connections within your community at this unprecedented time of suffering and isolation.
  5. Improved understanding of the wider carer partnerships and support services.
  6. Ongoing support and supervision.
  7. Reimbursement of out of pocket expenses as defines by Carer Support volunteer policy.
  8. Volunteers will receive the Carer Support Wiltshire Volunteer Newsletter

Is there Induction and Training?

  • During these unprecedented times, training will be all document based with hints and tips.
  • Training will be provided on-line with subjects such as listening skills, confidentiality, and communication. .
  • Personal support will be offered by the Volunteer Manager through regular telephone supervision

What are we looking for

  • Good communication skill and a confident telephone manner
  • Friendly approach with good listening skills
  • Ability to keep within boundaries of the role with regards to friendships or giving advice
  • To be non-judgmental and have respect for different lifestyles
  • Be empathetic to the needs and concerns of Carers

Who should you contact

To find out about this role and other at Carer Support Wiltshire please contact Lindsey Millen ( Volunteer Recruitment Co-ordinator) 01380 908041 or email


Enrol as a volunteer

  • This field is for validation purposes and should be left unchanged.